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(More customer reviews)This review is being updated as of late March 2010 to maintain accuracy. MSI has added models to their already long lineup. The TV tuner in my first 25SUS failed, the keyboard was DOA, and Amazon replaced the entire unit. More on that below, but I have to give Amazon 5 stars for their outstanding customer service. As always, be sure of your warranty and return policies. Plus: Lots of good user comments at the bottom of this review.
This review is about MSI's Wind Top "Multi Touch" (touch screen) AE2220 25SUS. The 2220 Series now apparently has seven models, the 25, 26, 27, 66, and 69SUS, and now the 236 and 237US. You can also find the 1900, the 2010, the 2020 and the 2200 series in MSI's ALL-In-One line of PC's. The here reviewed AE2220 25SUS probably qualifies as the top model of the entire line as of this date (now see AE2220 237US also). If you do a search for this specific model you will find a very good (and very positive) review at Benchmark Reviews, one which also links to an exhaustive Lavalys EVEREST configuration report. And as noted below, check YouTube.
Not to confuse the issue, but there is also an "AE 2220 Hi Fi" glowingly reviewed on the web, although the model is NOT listed on MSI's U.S. website as of this date and does NOT appear to be available in the states. "Hi Fi" elements may be built into the 25SUS. A highly configurable and more expensive AE 2240 model is supposed to appear in the second quarter of 2010. MSI has also shown concept 3D and hybrid projector machines. MSI breeds computers like rabbits. There are 21 models in the Wind Top line on MSI's US site (msicomputer) right now, and it ain't gonna get any simpler unless they start shooting some of them.
Be aware that as of the date of this review the AE2220 pictures on Amazon are outdated, including those of the rear panel. I have posted some user pictures which should be of some help. If you do a search for this unit you will find pictures of a black rectangle mounted in clear plexiglass, and that seems to be what is shipping. It is what I received. Further, the specifications listed on Amazon (and elsewhere) are sometimes incomplete and incorrect. Go to msicomputer (the U.S. site, not the Global) to very carefully check the specifications of the All-In-One model you are considering. Some have touch screens and some do not; some are XP, some Vista, some Win 7, now there are three 64 bit models; there is a variety of processors, hard drives and on-board memory in the Wind Top line, and I have found no way to do a side-by-side comparison. The 25SUS and the 2220-237US may be the only ones with a built-in hi definition capable TV tuner.
What is it? This is an "All-In-One" (AIO) PC, that new generation of computer which combines all of its components--save for the keyboard, mouse and power supply--into the same space occupied by (in this case) a 21.5" diagonal monitor. It really is a hybrid: It is a quite powerful "multi" touch screen PC running Windows 7 Home Premium 32 bit; it is a computer monitor, because it has inputs; it is a high definition capable television with a built-in tuner; it is a high definition video playback device with a built in Blue Ray DVD player and it is also an advanced audio playback device with incredible on board sound. Wireless 802.11b/g/n integrates it seamlessly into your network.
AE2220 25SUS: Windows 7 Home Premium 32 bit, Intel® Core 2 Duo T6600 (2.2GHz), NVIDIA® GeForce 9300 Integrated Graphics (256MB VRAM), 21.5" Multi-Touch Widescreen (16:9), 1920 x 1080, 1080p, 4GB DDRII 800MHz SDRAM, 500GB SATA2 Hard Disk Drive, Blu-Ray Disc(tm) playback, CD/DVD playback/burning (no Light Scribe mentioned), 802.11b/g/n (Wireless), HD Audio, 2.0 Speakers with SRS Premium Sound, 1 x S/PDIF-OUT, 1 x Microphone-IN, 1 x Headphone-OUT, 1.3MP Webcam with Microphone, 4-in-1 Card Reader, 6 x USB 2.0, 1 x eSATA IN, 1 x VGA Monitor-IN, 1 x HDMI Monitor-IN, 1 x LAN jack (RJ45). Dimensions 21.81" W x 15.89" H x 2.42 D", about 26 pounds.
Ships with the All-In-One CPU, wireless keyboard and mouse, external power supply, remote control, HD TV antenna, antenna to coax adapter, documents, NO OS media.
You can put it on your desk, which is really cool, but this thing is just begging to be placed on your kitchen counter or hung on a wall. It's being sold as a piece of interactive art, and it's an attractive idea. You must disassemble and remove the support stand to install a standard VESA wall mount. I will send you a link to this information if you ask in the comments below. In the kitchen or den it becomes a touch screen source for news, weather, sports or whatever, be it on TV or the Internet; a beautiful display for digital photographs; an Internet radio, with superb on board sound; a complete media center with high definition DVD playback and, well, on and on. Further, among competing models by other manufacturers the MSI Wind Top line offers exceptional value.
This is not really a gaming machine, although it will run up to mid-level games quite well. True gaming machines generate a lot of heat and therefore need lots of cooling, and the All-In-One configuration is not yet where serious gamers should be looking. This low power consumption PC--something like 90 watts under full load--was NOT built with gamers in mind, and criticizing the 25SUS on this basis is not only silly but a waste of time. One can, however, theoretically hook up a gaming console to this machine through the HDMI port (I have not personally done so) and use it as a 1080p gaming monitor.
Unfortunately I both love this machine and am shaking my head. It should be a 5 star product, but I am docking it 1 star for documentation and 1 for hardware issues to give it a 3.
I started my search for a new desktop with several criteria in mind: I wanted a reasonably powerful Windows 7 64 bit machine (the 25SUS is 32 bit) and I really wanted a built-in TV tuner. I looked at everything in the all-in-one genre, particularly Sony and HP; I liked the Sony, and then came across this one. It seemed to have everything I wanted in a compact design and at an incredible price point for what was offered, particularly the port configuration where HP was lacking. Plus, it was cutting edge, sort of. I know MSI components very well, MSI has a terrific reputation and this one was getting very good ink.
Now for the problems. The first lies in MSI's documentation, which is absolutely abysmal ("Yeah, we hear that all the time" an MSI tech told me on one of my calls). When you are looking to buy a product of this caliber you want very good, highly accurate and detailed pre-purchase information, and preferably a simple way to do comparisons among models. You CAN get what appear to be accurate technical details on specific models at MSI's U.S. site (msicomputer), NOT the Global--this is another source of confusion--and I strongly suggest that you do. Still, much of the information on the web is generic, lacking in critical detail, sometimes conflicting and occasionally written in poor English.
Take the operating system. It is listed almost everywhere as "Windows 7 Home Premium", with no reference online or in the manual as to whether it is 32 or 64 bit. You may see the CPU listed as "64 bit capable" but this is irrelevant. Most new computers in this league, including laptops, are today shipping with 64 bit systems. This is not a minor detail. The 25SUS is shipping with a 32 bit system (now three AE 2220 64 bit models at msicomputer, see below), and the only way you can ascertain this is to go into the machine's functions and directly check the specification. I ran the the Windows 7 Upgrade Advisor on my machine and it states that the system is 64 bit compatible. Why MSI chose to ship a 32 bit system is anyone's guess, although they may have had reasons for so doing. Further clouding the issue, MSI lists 64 bit drivers on its website alongside the x86 drivers for this machine. So, don't be surprised if 64 bit systems suddenly and spontaneously appear in the Wind Top line...
UPDATE: Apparently in "MSI Speak" if the system spec doesn't specifically state "64 bit" you can assume it's 32 bit. MSI is now listing three "Windows® 7 64 bit Home Premium" models at msicomputer, the AE 2020-098US, the AE2220-236US, and the AE2220-237US. The 237US appears to most closely match the 25SUS in hardware specs, but may now be the top of the line unit given a slightly larger hard drive and the 64 bit operationg system.
A 64 bit bump on the 25SUS would not be for the faint of heart, given the MSI support mess, although we'd like to hear from any of you who are so brave.
OK, so you go to the manual and download it in advance, right? The "manual" for this unit, if it can be called that (Revision V1.1), is for the AE 2220 "series" and is an absolute disaster. It makes no distinction among five models, even though there are significant differences among them. Worse, the "information" therein is incomplete, conflicting and downright inaccurate. Update: MSI now lists a manual Revision 1.2 downloadable for the AE2220 series at msicomputer. The manual is a definite improvement, but is still sorely lacking.
And now let's move on to the hardware problems, which are exemplified in Revision 1.1...
...like MEMORY. The manual specifically states that "2 DDR2 667/ 800 SO-DIMM slots (200 pins/ 1.8V)...Supports the maximum of 8 GB". BUT, online specifications for the 2220 series state that the amount is fixed and CANNOT be changed. In fact there is a removable cover on the back of the machine concealing two 2 GB (4 GB total) chips and no open slots. Whether these can be bumped to 2 x 4 = 8 GB is anyone's guess; as of today Crucial's scanner comes up blank and support is quoting...Read more›
Click Here to see more reviews about: MSI AE2220-25SUS 21.6-Inch Black Desktop PC (Windows 7 Home Premium)
MSI Wind Top AE2220-25SUS All-in-One Desktop AE2220-25SUS 1102
